Customer Insight Panel


Would you like to influence the evolution of LexisNexis® products and solutions?
LexisNexis® recognises the need to involve legal professionals in product design and is developing a more collaborative approach to product improvement and development.

We are seeking legal professionals who may or may not have used LexisNexis® solutions who have ever thought if only I could do...' or 'I wish I could find...' or 'it would be great if there was a product that ...' then we would like to hear from you.

There are a number of ways in which you can contribute, from spending 5 minutes completing a survey to being a member of our focus group. The participation required, as well as the time commitments, will vary depending on the type of research you choose to join, so you can sign up for just one or select several options. Rewards for participating will be representative of the time and commitment involved.

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  • In-depth Interviews

Our interviews take 45 mins to 1 hour and are conducted in person.

We usually conduct these interviews to explore your workflows and gain insight into your daily tasks, to understand the reasons behind your specific usage of information or technology or to share our ideas into proposed design concepts and seek your feedback.

  • Telephone Interviews

Our telephone interviews usually take 20-30 minutes and may require you to have an internet accessible computer handy.

We usually focus on a specific topic or user preference for these types of interviews and may direct you to a website for your input on design concepts.

  • Surveys

Our surveys are short and to the point, taking 5-10 minutes to complete.

The surveys are emailed to you for you to complete at your convenience, and usually have a required completion timeframe.

We use online surveys to identify and define:

  • broad market demographics (which role, which type of firm, where from etc),
  • information or technology preferences or
  • product usage
  • Focus Groups

    Our focus groups are usually held as breakfast, lunch or early evening meetings. We invite 4 - 12 participants and discussions usually take 1.5 to 2 hours.

We use the interactive nature of the meeting to explore concepts, understand workflows and gain insights.

  • Advisory Panels

    Our advisory panels are an ongoing commitment so we can build a long-term view of a product's development, soliciting input and feedback throughout the development cycle.

Being a member of an Advisory Panel requires an investment of 1 day or half day face-to-face meeting per quarter and up to 2.5 hours per month for follow up and clarification by phone, email or meeting.

If you are interested to join us, please send email to

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